Cookies Policy

[Last updated: (on July 4, 2023)]

This is the Cookies Policy for the Pitaya™ pages, accessible at https://www.pitaya.ai/ and its subdomains.

What Are Cookies?

As is common practice for almost all professional websites, this website uses cookies to enhance your user experience. Cookies are small files that are downloaded onto your device that retain information about your interaction with our website.

This section describes what information cookies gather, how we use this information, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored. Rejecting the use of cookies may downgrade or 'break' certain elements of the site's functionality.

Cookie types and functions   

• Proprietary cookies: Sent from equipment or a domain managed by Centific.   
• Third-party cookies: Sent from equipment or a domain that is not managed by Centific.   
• Session cookies: Collect data while the user is browsing on the web page.   
• Persistent cookies: Allow accessing data on the user’s terminal for a time defined by the party responsible for the cookie.    
• Technical cookies: Allow the user to browse a website and use different options or services.     
• Personalization cookies: Allow personalization of the user’s experience.     
• Analytical cookies: Allow tracking and analyzing the behavior of the user of websites to which they are linked for the purpose of introducing improvements based on aggregate data.    
• Advertising cookies: Allow managing the editor’s advertising spaces based on certain criteria, such as edited content or access frequency.  We do not currently use advertising cookies.

How We Use Cookies

We use cookies for a variety of reasons, as detailed below.

Cookie name	Owner	Duration of Cookie Retention	Purpose
Google Analytics	Google Inc.	2 years	Traffic Behavior Analysis
Session cookie	Pitaya	8 hours	Keeping the user session active within your browser – allowing the user to visit authentication-protected areas (such as task management)
HotJar	HotJar Ltd.	1 year	User Interface behavior analysis – generation of heatmaps to study the use of the UI of our platform from users

Disabling Cookies

You can prevent the setting of cookies by adjusting your browser settings. (Please consult your browser's help pages for detailed instructions on how to do this.) Please be aware that disabling cookies will affect your use of some features of our website. Your browser or device may include “Do Not Track” functionality. The information collection and disclosure practices and the choices that we provide to you will continue to operate as described in this privacy policy, regardless of whether a Do Not Track signal is received.

You can also manage the setting of cookies by adjusting your preferences here.

Retention Periods

The data collected by means of session cookies will only be kept for the period during which the user browses this website. The data collected by means of persistent cookies will be kept for a period longer than the browsing session on this website and only as long as necessary for the purposes for which the data was collected (unless otherwise required by law). Data retention by third parties is subject to their respective policies.

Identification of the responsible for the cookies and for the processing of the data obtained.

The party responsible for its own cookies and the processing of the obtained data is CENTIFIC. The contact e-mail address is: pitaya@centific.com

The parties responsible for third-party cookies are Google Analytics and HotJar.

More Information

We sincerely hope this information provides clarity about our cookie usage. Centific’s Privacy Policy applies to the use of this Site. To view Centific’s Privacy Policy, <<click here>>. If you are looking for further information or if you have any unanswered questions, please feel free to contact us via one of our preferred contact methods:

• Email: pitaya@centific.com